Pengaruh Persepsi Kualitas Layanan Terhadap Kepuasan & Dampaknya pada Preferensi Rekomendasi

Satrio Arry Wicaksono** John JOI Ihalauw*** The study looks into the influence of perceived technical quality and perceived functional quality on customer satisfaction which in turn influences the recommendation preferences. The research shows a significant and positive linkage between perceived quality of service on customer satisfaction. This research empirically shows that perceived quality of service [...]